We want you to have complete confidence when shopping with So Jewellery. We are therefore happy to enable you to return any products at your own cost within 14 days of delivery.
Please note the following important information:
1. Refunds or exchanges must be unused, in pristine condition and in their original packaging. Regrettably we are unable to refund earrings. This is due to hygiene reasons and does not affect your statutory rights.
2. We cannot accept responsibility for parcels reaching our offices successfully and we therefore recommend that you use Royal Mail's signed for (tracked) service, special delivery service (tracked and insured) or an insured courier service of your choice. Unfortunately, we cannot cover the cost of these returns.
3. Please note that your original carriage charge is non-refundable, except where products are returned as faulty.
To return or exchange an item please email us at firstname.lastname@example.org or call us on +44 (0) 208 892 7000 within 7 days of receiving your order. Please clearly state if the item is:
A. Refund (unwanted goods)
B. Exchange (please include details of like-for-like exchange)
C. Faulty (please describe the fault)
Please note that if you are returning an order for a refund that qualified for a free gift, the free gift must also be returned before the refund is processed. If returning an item in our sale the equivalent sale price value will be refunded.
If you would like to exchange an item for the same item again (usually when the first item is faulty or the wrong ring size), simply return the item to us with details of the item you wish to replace it with and we will process your exchange for you within 14 days of receipt.
If you wish to exchange your unwanted item for a different item, please follow the returns procedure above and place another order for the new item that you require.
Conditions of Refund:
All products returned (when not faulty) must be unused, in pristine condition and in their original packaging. Unfortunately, in normal circumstances, we are unable to accept returns later than 14 days after the dispatch date of those items. We regret that we are unable to refund earrings for hygiene reasons.
Refunds will always be processed onto the same credit/debit card that you used to purchase the goods.
Carriage (where charged) is non-refundable, except where products are returned as faulty.
In the unlikely event that an item is faulty, please return it to us and we will carry out a full inspection of the item. Where the fault is considered genuine by our customer services department we will be happy to offer a full refund. Please contact us for advice, prior to returning such any faulty items on +44 (0) 208 892 7000.